Roles and Permissions
This article will review the different roles available for Income Lab users and the permissions you get with each role.
Last published on: April 16, 2026
Firm Admin
Each account with Income Lab must have at least one Firm Admin. Firm Admins have all of the powers of an Advisor but can manage the firm’s Income Lab subscription in the following ways.
- Change the number and nature of the seats for the account
- Invite new users
- Create and edit groups
- Can access all households and assign/reassign any household added to the firm account to any member of the firm account
- Control the Global Settings (Billing, Report Templates, Default Values, CMAs, Tax Assumptions, etc.)
- Advanced Planning Features: Historical Analysis, Penny, Retirement Stress, and the Test Plan.
Advisor
The Advisor role is the primary and most common user role on the Income Lab application. Users with this role have access to the following.
- Create and edit households and plans
- Invite clients to the client portal and control client portal access
- Manage the integration links that they can use for their own teams
- Advanced Planning Features: Historical Analysis, Penny, Retirement Stress, and the Test Plan.
Support Staff
The Support Staff role is intended for users who will be assisting with plan building, plan updating, and report creation. Support staff will not have access to detailed analytical tools like Historical Analysis, Penny, Retirement Stress, and the Test Plan. Common job titles for those with Support Staff accounts include Client Support Associate, Assistant, and Paraplanner.
Permissions
⚠️ Important Note
Roles and permissions were updated for new and returning users who sign up on or after 4/16/2026, and this article reflects those changes and applies to new users. Legacy users who signed up before 4/16/2026 will retain their previously existing permissions and will switch to the new permission structure on a later date to be announced.
| Firm Admin | Advisor | Support | |
|---|---|---|---|
Modules | |||
| Life Hub | |||
| Tax Lab | |||
| Retirement Stress Test | |||
| Plan Dashboard | |||
| Decision Lab | |||
| Report Center | |||
| Plan History | |||
| Role Management | |||
| Penny | |||
Actions | |||
| Upload/Remove firm and group logo customization setting | |||
| Update firm and group cover page disclosure language customization setting | |||
| Update firm and group report signature customization setting | |||
| View Firm and team CMAs and Default Values | |||
| Delete team Model Allocations | |||
| Create, view, and edit households and plans | |||
| Add/edit/share data integrations and use data from integrations in plans | |||
| Upload/Remove firm and group disclosure pdf customization setting | |||
| Update firm and group report mandatory sections customization setting | |||
| Edit Firm and team CMAs and Default Values | |||
| Add/edit team Model Allocations | |||
| View team Model Allocations | |||
| View Household list | |||
| View summary stats in Household list | |||
| Add/remove members and change member roles | |||
| Add/remove/edit teams (incl team assignments) | |||
| View list of Firm Members and team assignments | |||
| View team list | |||
| Edit Firm account info, billing & payments, logo, disclosures, and other settings | |||
| Set Global visibility for report templates | |||